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Fees, limits, cancellation rules & dispute process
Only the seller pays the platform fee — deducted from their payout at the time of release. The buyer is never charged additional fees beyond the escrowed amount.
| Tier | Base Fee | Discount | Effective Fee |
|---|---|---|---|
| Free | 2.5% | 0% | 2.5% |
| Pro ($29/mo) | 2.5% | 20% | 2.0% |
| Standard ($79/mo) | 2.5% | 30% | 1.75% |
| Business ($99/mo) | 2.5% | 40% | 1.5% |
Cancelled escrows incur no platform fee unless a buyer cancellation penalty applies. Crypto escrows (USDC/USDT) follow the same fee structure with no additional gas fees on the platform side.
| Tier | Per Transaction | Daily Limit | Active Escrows |
|---|---|---|---|
| Basic (Free) | $500 | $1,000 | 1 |
| Pro | $10,000 | $25,000 | 10 |
| Premium | $50,000 | $100,000 | 50 |
| Enterprise | $250,000 | $500,000 | 100 |
Limits apply to both fiat and crypto escrows combined. Daily limits reset at midnight UTC. All amounts are in USD equivalent (converted at current exchange rate for non-USD currencies).
After the seller accepts your escrow, cancellation rules are based on how much time has passed since acceptance:
Full refund (100%). No penalty. No questions asked. Cancel if you made a mistake.
90% refund to buyer. 10% credited to seller as compensation for their time. No additional platform fee is charged.
Cancellation is no longer available. You must open a dispute if you believe the terms have not been met. The dispute team will review evidence from both parties.
Note: The seller can cancel and issue a full refund at any time before release. The buyer's cancellation rules above only apply after the seller has accepted the escrow.
Dispute Opened
Either party opens a dispute before the auto-release deadline.
Evidence Submission
Both parties have 48 hours to submit evidence (screenshots, receipts, communications, tracking info).
Platform Review
Cometbid reviews all evidence and makes a binding decision within 5 business days (3 days for Business tier).
Decision Issued
Funds released to seller, refunded to buyer, or split between both parties.
During an active dispute, funds remain locked and neither party can access them. Acceptable evidence includes: screenshots, communication records, delivery confirmations, tracking numbers, receipts, contracts, and file attachments.
Cometbid enforces a strike system to protect buyers from non-delivery:
Sellers who repeatedly decline escrows after acceptance may also receive strikes. Strikes can be appealed within 14 days of issuance via the support channel.
Digital Delivery
Physical Shipping
In-Person Delivery
If the buyer does not release funds or open a dispute before the escrow deadline, funds are automatically released to the seller. Buyers are notified 3 days and 1 day before the auto-release deadline via email and in-app notifications.
When creating an escrow, the buyer selects an inspection period (1, 3, 5, or 7 days). After the seller marks delivery, the buyer has this agreed time to review the work before funds auto-release.
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